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FAQ
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Do you ship internationally?We currently do not sell or ship internationally at this time. If an international order is placed, we will cancel/refund those orders accordingly. Our apologies for any inconvenience.
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Are the items you sell custom designed ?Yes, but please understand that we also purchase and have subsciptions with other 3rd party vendors for use of the some desgin elements on our products. For inquiries please send us an e-mail or go to our Contact Us page.
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Where do you purchase your products?We purchase all of our products, inlcuding our shirts, notebooks, wreath items, etc. from various reputable third party companies so that we can make quality creations for our customers.
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How long does it take to process an order?Payment processing typicially takes 1-2 business days. Some custom/personalized items may take 1-2 weeks to be completed to ensure your it meets quality standards. Tracking information is then provided via email once items have shipped. Please be advised, it may take 3-5 business days for an item to be delivered after an order is fully processed. ***Fully processed indcates the start of processing a payment to the package drop off at our local mail distributor***
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Can I change the shipping address for my order?Unfortunately for security purposes, we are unable to ship to any address other than the address that was used when your order was placed.
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May I cancel my order?If your item has not already been shipped, you may be able to cancel your order, but it is not a guarantee. Please contact our customer service email: yournichetreasures@gmail.com with your order #, for assistance. If your item has already been shipped, your order may not be canceled. Please refer to our shipping and returns policy for any further questions.
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When are the out of stock products restocked?We restock our supplies regularly. However, sometimes we will have limited speciality items, and once those items are gone... they are gone. Please understand that because we do custom work, timeframes on some restocks may vary as our items are custom designed. Please subscribe to our site to be the first to hear about any restocks!
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